Privacy Policy
Effective Date: 05/21/2026
Business Name: Chick-in Waffle
Website: www.chick-in-waffle.com
App Name: Chick in Waffle App
Chick-in Waffle respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our mobile app, place an order, join our rewards program, contact us, or interact with our services.
By using our website, mobile app, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Billing information
- Delivery or pickup location
- Account login information
- Rewards or loyalty account information
- Order history
- Customer service messages
Payment Information
When you place an order, payment information may be collected and processed by our payment providers. We do not store full credit card numbers on our own systems.
App and Device Information
When you use our mobile app, we may collect:
- Device type
- Operating system
- App usage data
- IP address
- General location information
- Push notification preferences
- Crash reports and performance data
Location Information
If you allow location access, we may use your location to help you find nearby Chick-in Waffle locations, support delivery or pickup features, or improve your app experience. You may disable location permissions through your device settings.
Rewards and Marketing Information
If you join our rewards program or sign up for promotions, we may collect information related to your purchases, rewards activity, offers redeemed, and marketing preferences.
2. How We Use Your Information
We use collected information to:
- Process online and in-app orders
- Provide pickup, delivery, and catering services
- Manage customer accounts
- Operate loyalty and rewards programs
- Send order confirmations and service updates
- Send promotional offers, if you have opted in
- Respond to customer service requests
- Improve our website, app, menu, and customer experience
- Detect fraud, abuse, or security issues
- Comply with legal and business obligations
3. Push Notifications
If you choose to enable push notifications, we may send you order updates, rewards notifications, promotional offers, and important service messages.
You can turn off push notifications at any time through your device settings.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve website performance, remember preferences, analyze traffic, and support marketing efforts.
These technologies may collect information such as browser type, pages visited, time spent on the site, and interactions with online advertisements.
You can manage cookies through your browser settings.
5. Third-Party Service Providers
We may share information with trusted third-party service providers that help us operate our business, including:
- Online ordering platforms
- Payment processors
- Point-of-sale providers
- Delivery partners
- Loyalty and rewards providers
- Email and SMS marketing providers
- Website hosting providers
- Analytics providers
- Customer support tools
These providers may only use your information to perform services on our behalf or as otherwise permitted by law.
6. Third-Party Links
Our website or app may contain links to third-party websites, ordering platforms, delivery services, or social media pages. We are not responsible for the privacy practices, content, or policies of those third parties.
You should review the privacy policies of any third-party services you use.
7. How We Share Information
We do not sell your personal information in the traditional sense.
We may share information:
- With service providers that help us operate our business
- With delivery or ordering partners when needed to complete an order
- With marketing platforms if you have opted into promotional communications
- To comply with legal obligations
- To protect our rights, property, customers, employees, or business
- In connection with a business sale, merger, acquisition, or transfer of assets
8. Data Retention
We keep personal information only as long as necessary to provide services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, app, payment system, or electronic storage method is 100% secure. We cannot guarantee absolute security.
10. Your Choices
You may:
- Update your account information
- Opt out of marketing emails by clicking the unsubscribe link
- Opt out of SMS messages by following the instructions in the message
- Disable push notifications through your device settings
- Disable location access through your device settings
- Request access, correction, or deletion of your personal information by contacting us
Some information may need to be retained for legal, accounting, fraud prevention, or business recordkeeping purposes.
11. Children’s Privacy
Our website and app are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
12. App Store Privacy Disclosure
For Apple App Store purposes, our app may collect information used for app functionality, order processing, account management, analytics, customer support, marketing, and rewards program features.
Depending on your use of the app, collected data may include contact information, purchase history, identifiers, location information, usage data, diagnostics, and payment-related information handled by third-party payment processors.
We are responsible for keeping our App Store privacy disclosures accurate and updated if our practices change. Apple’s App Privacy section requires developers to disclose data collected by the app and third-party partners, including whether data is linked to the user or used for tracking.
13. California and State Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.
To make a privacy request, contact us using the information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page.
Your continued use of our website, app, or services after an update means you accept the revised Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact us at:
Chick-in Waffle
Email: info@chick-in-waffle.com
Website: www.chick-in-waffle.com
Phone: [816-800-4041
Mailing Address: 431 westport rd Kansas city , Mo 64111